Last Updated: 16 December 2024
At Era Baru Business System Sdn Bhd ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Data Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our logistics services. By accessing our website or engaging in any services provided by Era Baru Business System Sdn Bhd, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or use our services:
Personal Identification Information: This may include your name, email address, phone number, billing and shipping addresses, and other details necessary to complete transactions or provide services.
Business Information: If you are a business customer, we may collect company name, business address, SST number, and other business-related details.
Payment Information: We collect billing information, including credit card details or bank account information, for processing payments related to our services. Payment information is securely processed through third-party payment gateways.
Shipment Information: Details related to your shipments, including origin, destination, contents, and delivery instructions, are collected to facilitate transport and delivery.
Website Usage Data: We collect non-personal information about how you interact with our website, including IP addresses, browser type, device information, and browsing patterns. This helps us improve our website’s functionality and enhance user experience.
Cookies and Tracking Technologies: We use cookies and similar technologies to analyze website usage, track preferences, and personalize content. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Providing Services: To process and fulfill orders, manage shipments, and provide other logistics and transportation services.
Customer Communication: To respond to your inquiries, send service-related updates, or provide information about your shipments.
Billing and Payments: To process payments and manage financial transactions related to your use of our services.
Marketing: To send promotional content, offers, or updates about our services, but only if you have opted-in to receive marketing communications.
Improving Our Services: To analyze website usage, enhance our platform’s functionality, and offer better services based on customer feedback and behavior.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements or policies.
3. Data Sharing and Disclosure
We respect your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:
Service Providers: We may share your information with third-party service providers who help us perform services such as payment processing, logistics, warehouse management, customer support, or marketing. These providers are bound by confidentiality agreements and are only allowed to use your data to provide services on our behalf.
Legal Obligations: We may disclose your information if required by law, court order, or government regulations, or to protect our rights, property, or safety, and the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you via email or through a notice on our website if this happens.
4. Data Security
We take the security of your personal information seriously and employ various technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and regular security audits. However, no method of data transmission over the internet is 100% secure, and while we strive to protect your data, we cannot guarantee complete security.
5. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You have the right to request access to the personal information we hold about you and request corrections or updates to ensure its accuracy.
Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
Opt-out of Marketing Communications: If you have opted-in to receive promotional emails, you can opt-out at any time by clicking the "unsubscribe" link in the email or contacting us directly at customerservice@erabarubusiness.com.my.
Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format to transfer it to another service provider.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that allow us to remember your preferences, analyze site usage, and personalize your experience. You can manage cookie preferences through your browser settings, including blocking or deleting cookies. However, disabling cookies may limit your ability to use some features of our website.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Era Baru Business System Sdn Bhd. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect or process personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information. If you are a parent or guardian and believe we may have collected personal information from a child, please contact us immediately.
10. International Data Transfers
If you are located outside of Malaysia, please note that your personal information may be transferred to and processed in Malaysia. By using our services, you consent to the transfer of your personal data to countries with different data protection laws, including jurisdictions where data protection laws may not be as comprehensive as those in your country.
11. Changes to This Privacy Policy
We may update this Data Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Data Privacy Policy or your personal information, please contact us:
Era Baru Business System Sdn Bhd
53-G Highway Centre, Jalan 51/205, Section 51, 46050 Petaling Jaya, Selangor Darul Ehsan, Malaysia.
Phone: 03 7770 1778 or 016 418 2478
Email: customerservice@erabarubusiness.com.my
Website: www.erabaru.net.my
By using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this Data Privacy Policy. Thank you for trusting Era Baru Business System Sdn Bhd with your personal information.