Last Updated: December 16, 2024
Welcome to Era Baru Business System Sdn Bhd, a trusted provider of logistics and transportation services. These Terms of Service (“Terms”) govern your use of our website and services, and by accessing or using our services, you agree to comply with these Terms. If you do not agree to these Terms, please refrain from using our website or services.
1. Acceptance of Terms
By accessing or using the services provided by Era Baru Business System Sdn Bhd, including our website, transportation, warehousing, and other logistics services (collectively referred to as “Services”), you agree to abide by these Terms and our Privacy Policy, which can be found at [link to Privacy Policy]. These Terms apply to all users of our Services, including customers, vendors, and visitors.
2. Services Provided
Era Baru Business System Sdn Bhd provides comprehensive logistics services, including but not limited to:
- Full Truckload (FTL) and Less-than Truckload (LTL) services
- Palletised services
- Customs Clearance Assistance
- Haulage services
- Warehouse Storage
- Cross-docking
- Goods Consolidation
- Return Logistics
- Warehouse Security and Surveillance
- Real-time Tracking
- Same Day Courier
- Next Day Courier
- Standard Shipping
You acknowledge that the Services are subject to availability and may be modified or discontinued at our discretion. We reserve the right to amend, suspend, or terminate any service offering without prior notice.
3. Customer Responsibilities
As a customer, you agree to the following:
Accurate Information: You will provide accurate, complete, and up-to-date information when using our Services, including shipment details, payment information, and any relevant documentation.
Compliance: You are responsible for ensuring that the goods you are shipping comply with all applicable laws, regulations, and international trade rules, including those relating to customs, import/export, and safety standards.
Packaging and Labeling: You agree to properly package and label your goods as required for safe transportation. Era Baru Business System Sdn Bhd is not responsible for damages or delays caused by inadequate packaging or incorrect labeling.
Access to Goods: You will ensure that your goods are available for pickup or delivery at the designated time and location.
4. Pricing and Payment
All pricing for our Services is outlined in your agreement or quote with Era Baru Business System Sdn Bhd and may be subject to change based on factors like shipment weight, volume, distance, and delivery time. Prices are subject to taxes, duties, and other government charges as applicable.
Payment Terms: Payments for Services must be made in accordance with the agreed terms, typically on a pre-paid or post-delivery basis, depending on your agreement. We accept payments via Cash, Touch & Go, FPX, Online Transfer and Cheques.
Late Payments: Any late payments may incur additional charges, and we reserve the right to suspend or cancel Services if payment is not received within the specified period.
Disputed Charges: If you dispute a charge, you must notify us within 7 days of the invoice date. We will work with you to resolve the dispute.
6. Liability
Limitation of Liability: Era Baru Business System Sdn Bhd will not be liable for indirect, incidental, consequential, or punitive damages arising from the use of our Services, including but not limited to lost profits, lost data, or business interruption.
Liability for Damages: Our liability for damage to goods during transport, warehousing, or handling is limited to the lesser of the actual value of the goods or the applicable insurance coverage. Claims for damaged goods must be submitted within 7 days of receipt.
7. Insurance
We offer various levels of insurance coverage to protect your goods while in transit or in storage. Coverage options, limits, and premiums vary based on the type of goods and shipping arrangements. Customers are encouraged to obtain additional insurance as needed. Please inquire about specific coverage options prior to shipment.
8. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy [link to Privacy Policy] for information on how we collect, use, and protect your personal and business information.
9. Termination
Era Baru Business System Sdn Bhd may suspend or terminate your access to our Services at any time if you breach any of these Terms or engage in illegal, unethical, or fraudulent activities. Upon termination, all outstanding payments and fees for Services rendered will remain due and payable.
10. Force Majeure
Neither party will be held liable for any delay or failure in performance under these Terms due to causes beyond their reasonable control, including but not limited to natural disasters, acts of government, terrorism, pandemics, or other force majeure events.
11. Dispute Resolution
In the event of any dispute arising out of or relating to these Terms, both parties agree to attempt to resolve the matter through informal negotiations. If the dispute cannot be resolved amicably, it will be settled through binding arbitration in accordance with the laws of Malaysia. The venue for arbitration will be in the Asian International Arbitration Centre (AIAC) formerly known as The Regional Centre for Arbitration, Kuala Lumpur (RCAKL).
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia. Any legal action related to these Terms must be filed in the courts of Malaysia.
13. Modifications to Terms
Era Baru Business System Sdn Bhd reserves the right to modify these Terms at any time. Changes will be posted on our website with the updated date of revision. Continued use of our Services after any modifications constitutes your acceptance of the revised Terms.
14. Contact Information
For any questions or concerns about these Terms of Service, please contact us at:
Era Baru Business System Sdn Bhd
53-G Highway Centre, Jalan 51/205, Section 51, 46050 Petaling Jaya, Selangor Darul Ehsan, Malaysia.
Phone: 03 7770 1778 or 016 418 2478
Email: customerservice@erabarubusiness.com.my
Website: www.erabaru.net.my
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Era Baru Business System Sdn Bhd for your logistics and transportation needs.